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SHIPPING & RETURNS

shipping

All orders are shipped in via USPS Priority, arriving in 2-3 business days based on your location. You can, of course, get your goods sooner by upgrading shipping, but we ship with USPS Priority to include tracking so we know where items are along their journey and when to expect them.

Please note that transit times do not include processing times. For info on processing, continue reading below.

processing

Currently our biz is small, and relying on custom orders results is a bit of a higher processing time. Unless a product is listed as Ready 2 Ship you can expect your order to take up to seven days to process. If you need something in a hurry, send us a message to discuss expediting options.

 

Ready 2 Ship items are ones we have in stock and process out within two business days.

Custom items - including custom fits, variable patterns or any other special requests - can take a couple of weeks to process. Sometimes we are able to get your items out faster than that--it all depends on materials we have in the studio! All custom orders are discussed prior to creation, and a deposit may be required. You can refer to our Frequently Asked Questions page to learn more about custom orders, or shoot us an email at customs@discofreak.co

returns

Changed your mind about a purchase? We hope it doesn't happen but we've been there! To initiate a return please email us at chat@discofreak.co. Include helpful info like the original order number, the name of the item, and let us know if there's something wrong or you've just had a change of heart. As a small business we cannot reimburse for return shipping costs, we hope you understand. Your refund will be the item amount less the shipping fee and there are two options:

(1) We can provide you with a return label and debit the amount from your refund

(2) You can handle return shipping on your own, and your refund will be for the full amount of the item. If you choose this option, be sure to send with tracking as we are not responsible for packages lost in transit.

Keep in mind we do not accept returns for custom orders. If you've requested something fitted to your specifications or in a particular fabric, it's unlikely it will work for someone else and as such is now yours forever unless you can find it a new home.

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