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do you accept custom orders?Yes, babe! Custom orders take a bit longer for turnaround, based on material availability and complexity, but click the "Customs" link in the site menu to get started and discuss options. There are separate policies which apply to most custom orders, please review our "Store Policies" page for more information.
what is the current turnaround time?95% of discofreak lewks are made-to-order Current turnaround time is 4-6 weeks, unless an item is listed as READY2SHIP Need it faster? Send us a message to discuss expediting! Expedited orders may incur a production rush fee, or shipping rush fee, based on expected delivery date
how long will it take to receive my order?It depends on what you've ordered, babe! READY2SHIP items will be heading out to you within two business days, shipped Priority Mail with USPS. All other items take 4-6 weeks and are shipped via UPS (2-3 day delivery in the continental US, based on your location). When your order ships you can expect an email confirmation with a tracking number. Didn't receive that email or have questions about the timeline? Hit us up and we will get you an update!
i don't see my country listed, do you ship internationally?We use a third party to negotiate rates with local/regional postal departments, to get you the best price on shipping fees. For international customers we charge a flat rate shipping fee ($20 USD) at checkout—if shipping costs more, we will invoice you separately after we've had a chance to weigh your package and compare rates. Keep an eye on your email! We'll touch base while your order is under production. Want to know the cost before you place the order? Shoot us a message or email listing what you'd like to order - and your address - and we'll get you a shipping quote.
how should i care for my item(s)?The safest rule of thumb for all items we sell is to hand wash and air dry. Most item descriptions include care instructions, but if you're unsure (or maybe the item is no longer listed), just send us a message! Here are some quick notes to help clear up confusion: -Anything fabric with vinyl/printing should be air-dried; it can be machine-washed but keep that water cold so as not to warp the embellishment -Any decor with wrap or vinyl should be hand-washed in cool water and left out to dry -Any spandex, fishnet or lace clothing can be machine-washed, but do not pop that sucker into the dryer! Air-dry, always, to retain stretch and the fine integrity of more delicate fabrics; we recommend using a delicates bag for any net, lace, or loose knit fabrics so they don't get snagged during the wash tumble
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