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SHIPPING & RETURNS
shipping
Our default shipping carrier for web orders is USPS, arriving in 2-3 business days to customers in the contiguous States; all shipments include tracking* so we know where items are along their journey and when to expect them.
Shipping is grouped by product type to keep your cost as low as possible, and fees are determined by current USPS rates. *Stamped mail - for small paper items like decals - does not include tracking.
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Large custom orders are typically shipped via UPS with insurance, and fees are determined after an order has been weighed and is ready for shipment.
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If you would like to upgrade your shipping or need expediting processing feel free to reach out! We will go over your options and send an invoice for any additional fees.
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Are you international?
We use a third party to negotiate rates with local/regional postal departments, to get you the best price on shipping fees.
For international customers we charge a flat rate shipping fee ($20 USD) at checkout—if shipping costs more, we will invoice you separately after we've had a chance to weigh your package and compare rates.
Keep an eye on your email! We'll touch base about any additional fees while your order is under production.
Want to know the cost before you place the order? Shoot us a message or email listing what you'd like to order - and your address - and we'll get you a shipping quote.
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Please note that transit times do not include processing times. For info on processing, continue reading below.
processing
Currently our biz is small, and so many beautiful custom orders means a bit of a higher processing time. Unless a product is listed as Ready2Ship you should expect your order to take 4-6 weeks to produce. This does not apply to ALL orders, but is a good rule of thumb around festival season time. If you need something in a hurry, send us a message to discuss expediting options.
Ready2Ship items are premade, in-stock and ready to process out immediately. Depending on when your order is placed we can have it on its way within 2-3 business days.
returns
Changed your mind about a purchase? We hope it doesn't happen but we've been there! To initiate a return please email us at chat@discofreak.co. Include helpful info like the original order number, the name of the item, and let us know if there's something wrong or you've just had a change of heart. As a small business we cannot reimburse shipping costs, and we hope you understand. Your refund will be the item amount less the return shipping fee and there are two options:
(1) We can provide you with a return label and debit the amount from your refund
(2) You can handle return shipping on your own, and your refund will be for the full amount of the item. If you choose this option, be sure to send with tracking as we are not responsible for packages lost in transit.
Keep in mind we do not accept returns for custom orders. If you've requested something fitted to your specifications or in a particular fabric, it's unlikely it will work for someone else and as such is now yours forever (unless you can find it a new home).