THE PROCESS

getting started

First things first, feel free to share any inspiration details or desires from the start. We'll use that information to get the ball rolling, and tweak your custom design as necessary.

Considering our hands-on approach there is a concept fee applied to each outfit/order request. At this time we do not require the concept fee upfront, and it is bundled into the deposit stage.

Here is the process outline:

- order request submitted

- concept is generated, discussed, finalized

- invoice is generated, deposit is paid

- materials are ordered/production begins

- production is completed, final invoice sent to client

- final payment due prior to shipment release

We also need some additional details after a concept is finalized, such as sizing measurements and the shipping address. Don't worry, we'll remind you when it's time to share these deetz! But if you'd like to get a head start, check out this link for information about sizing.

deposits

All custom orders require a deposit to move into the production stage—no exceptions. Deposit payments go directly toward securing the materials needed to fulfill your order, and are therefore nonrefundable

 

DEPOSIT SCHEDULE

If your order is:

less than < $200 — 50% deposit due to move forward with production

greater than $200 — 25% deposit due to move forward with production

final payment

Final payment is due prior to shipment release. We typically send an email when your order is about one week from fulfillment, as a heads up for any remaining balance due.

Keep an eye on your inbox!

payment plans

To remain as flexible as possible we do not offer a fixed payment plan—but are willing to work with you, always!

 

Standard custom orders take 5-6 weeks, and we hope this window of time allows clients to break up the balance due into manageable payments between the deposit and final payments. During the production stage feel free to send what you can when you can, if that's easier than a lump sum at the end!

 

If you prefer a more hands-off approach let us know, and we'll set you up with Afterpay: after the concept has been finalized, we'll create a listing for your custom order on the website. During checkout, simply opt for the Afterpay option. As soon as your order has been submitted the process will move into the production stage.

 

We understand plans change and life happens, and try our best to be accommodating on the financial side of things; however, as a small business it is not possible to send payment reminders each step of the way. Please remain communicative and honest while we work together on bringing your vision to life.

concept fees

Unless the order is for a pre-existing design, custom orders require a concept fee. The concept fee covers efforts dedicated to the digital rendering and sourcing of your materials, and is bundled into the deposit payment.

Major changes to the initial concept may incur revision fees. Please request a copy of our full Terms & Conditions for more information.

rush orders

Custom orders should be initiated six (6) weeks before your scheduled event. This timeline allows us to source any special materials, with a shipping buffer for your order to arrive in a timely manner.

 

We can make magic happen on a faster timeline, as long as the client understands material limitations. Specific fabric requests which cannot be sourced locally may require rush fees for delivery to the studio, there may be rush fees for delivery of the final product to you, and depending on the expected delivery date there may be a percentage fee applied to the order subtotal.

Percentage fees allow us to prioritize your order in the production queue, and are nonnegotiable. The percentage will be calculated based on the amount of time between the order deposit date and expected delivery date.

Rush orders will have a deposit deadline, which must be met to secure your concept and place in the production queue. We recommend submitting payment for the full balance in advance, to ensure your order can be released for shipment as soon as possible.

payment methods

For custom orders we accept payments via Zelle, Venmo and CashApp; credit and debit cards via PayPal or Afterpay; and direct bank transfers.

Payment can be sent to info@discofreak.co on the following platforms: Zelle, Venmo, CashApp, PayPal. Routing information for bank transfers can be provided during the deposit invoice stage.

For more information about how Afterpay works, click here.

artistic integrity

Discofreak is fueled by a passion to create—not imitate—and therefore we do not replicate the work of other artists.

Feel free to send photos of looks and outfits which align with your vision and they will be used as a launchpad for your concept(s). Inspiration photos help make sure we are pointed in the right direction with any themes or stylizations, but please understand we will NEVER duplicate the work of another company.

 

If your end-goal is to have an item from a specific brand, reach out to that designer directly to commission your very own version. We will not make it faster, we will not make it cheaper... we won't make it at all.